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Frequently Ask Questions

Can we see full galleries of your past work?

Yes! We are more than happy to send links to a few full galleries so you can see the types of work we do.

You'll receive sneak peeks within 72 hours and your final gallery within four to six weeks. Your final gallery is where you will be able to download the high resolution images to save to your hard drive.

We carefully cull through the many photos taken at your event, select all of the photos that have value (meaning nothing out of focus, technically beyond saving, unflattering, or an exact duplicate) and all of those final images will be professionally edited. Every photo is exposure and color corrected, creatively cropped, if necessary, and will meet our strict standards for a print-worthy image.

The best way to book a session with us is to Open a Ticket using the link above. Please provide us with as much information as you can, i.e., date and any other details. This will help us to provide you with an accurate quote and get your session booked quicker!

We require a 25% deposit to secure your date on our calendar. We'll send you a contract to sign and then you're booked!

We will travel almost anywhere for a good love story! We love to explore new places and make our travel fees as reasonable as possible. They depend on the location and how far in advance you book us — and if airlines are involved. Distances farther than two hours from our offices may incur a travel fee to cover the additional time and expense (hotel, gass, etc.).

coInnovate will provide a Scope of Work, including cost for the project, based on our client's specifications. We require 25% non-refundable retainer via PayPal to hold your spot on our calendar. 50% of the total is due one week before your session. We will provide thumbnail or watermarked images of your photographs when your gallery is complete; this is when the remainder of the project cost is due. Upon payment of the final 25%, coInnovate will release the final photographs.

Once the project is compete and you have paid in full for the final design, the copyrights of that final individual graphic are then transferred to ou and you own them. coInnovate owns the rights to any creative concepts not chosen.

Yes, we can! As long as the brand or style guide is provided along with any specific requirements on colours, fonts and sizing, we'll be able to produce design work within your guidelines.

A "time quote" is essentially us quoting the time required to complete a task. There are no additional costs associated but we do require time to complete quality work.

Revisions will be defined and specified in the project's Scope of Work and every revision may take at least 1 business day. If it's a more complex change, it may take longer. As with the initial design request, we will provide you with a "time quote" on the change.